Olympia’s Policies
Cancellation Policy:
We kindly request a minimum of a 24 hours notice for cancellations or rescheduling of appointments. Failure to provide sufficient notice or a no-show will result in a cancellation fee of $75. We understand that emergencies happen. Please inform us as soon as possible if you need to cancel due to an emergency situation.
Late Policy:
We offer a 15-minute grace period for all appointments. Arrivals exceeding this grace period are subject to a late cancellation fee and may require rescheduling. After 6 documented late cancellations, clients will be subject to an increased late cancellation fee. We believe it is crucial to respect and honor the time of both therapists and patients. Therefore, if we are more than 15 minutes late to your appointment, we will compensate your session as a token of our appreciation for your patience and understanding. We understand that unexpected events can occur. We will continue to do our best to accommodate our patients and appreciate your efforts to visit the clinic.
HIPAA Compliance:
Olympia Physical Therapy and Performance is committed to maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of individuals’ protected health information (PHI) and electronic protected health information (ePHI). Our organization acknowledges the importance of privacy, security, and confidentiality in healthcare and is dedicated to upholding the standards set forth by HIPAA.
Payment Collections Policy:
To ensure uninterrupted business operations at Olympia Physical Therapy and Performance, we kindly request that all payments for services be made by the end of each week. However, we understand that circumstances may vary, so on a case-by-case basis, we are open to extending payment deadlines until the end of the month for services provided within that month. Please note that payments made beyond this timeframe may be subject to collections. We are committed to working with our patients during financial challenges and appreciate your cooperation.
Scheduling Appointments:
Your partner in the journey to peak performance. We offer: physical therapy, personal training, performance testing, yoga. Call or text (310)694-9554 to make an appointment. Teams and groups are welcome!
Initial Evaluation Deposit Policy:
Deposit Requirement
A non-refundable deposit of $75 is required at the time of booking to confirm your appointment.
The deposit will be applied to the total cost of the service on the day of the appointment.
Payment Methods
Deposits can be made via debit or credit card.
Non-Refundable Policy
All deposits are non-refundable. If the client cancels the appointment, the deposit will not be returned.
Clients can reschedule their appointment at least 24 hours in advance without losing their deposit, which will be applied to the rescheduled service.
Cancellation and Rescheduling
Cancellations made with less than 24 hours' notice will result in forfeiture of the deposit.
Rescheduling requests must be made at least 24 hours in advance to retain the deposit. If the client fails to reschedule within this period, the deposit will be forfeited.
No-Show Policy
Clients who do not attend their scheduled appointment without prior notice will forfeit their deposit.
Exceptions
Management may, at their discretion, make exceptions in cases of emergency or unforeseen circumstances.
Acknowledgment
By booking an appointment, clients agree to this non-refundable Initial Evaluation Deposit Policy.
Text Communication:
Patients/Clients frequently request that we communicate with them by phone, voicemail, email or text. Olympia Physical Therapy and Performance Inc. respects your right to confidential communications about your protected health information (PHI), as well as your right to direct how those communications occur. Since texting can be inherently insecure as a method of communication, we will only communicate with you by text with your written consent at the email address or phone number you provide to us. Upon receiving consent, Olympia Physical Therapy & Performance shall send a confirmation message to the provided mobile number, verifying the individual's opt-in status.
When you consent to communicating with us by text, you are consenting to texting communications that may not be encrypted. Voicemail or answering machine messages may be intercepted by others. Therefore, you are agreeing to accept the risk that your protected health information may be intercepted by persons not authorized to receive such information when you consent to communicating with us through phone, voicemail, or text. Olympia Physical Therapy and Performance Inc. will not be responsible for any privacy or security breaches that may occur through text communications that you have consented to.
Individuals who no longer wish to receive SMS communications from Olympia Physical Therapy & Performance shall have the right to opt-out at any time. Opt-out instructions shall be clearly provided in every SMS message sent.
Rights to Update Policies and Pricing:
We reserve the right to update, modify, or revise our policies, terms, and conditions at any time without prior notice. Updates may include changes to pricing, features, benefits, terms of service, or any other aspect related to our services.
We reserve the right to update pricing for our services. Pricing updates may occur due to factors such as inflation, changes in market conditions, or enhancements to our offerings. Any changes to pricing will be communicated in advance where feasible.
While we strive to communicate changes in advance, customers should regularly review our policies and terms for any updates. Major changes will be communicated through email, website notifications, or other appropriate channels. Continued use of our products or services after changes are made indicates acceptance of the updated policies.